Frequently Asked Questions
If you can’t find the answer you’re looking for here, please call or email so we can help you quickly!
How will I know when my order is ready?
You will receive a text message.
Is there a return policy?
If there is any problem with your product, please let us know. We will work to remedy the situation to your satisfaction.
I notice different volumes listed for products, What are these about?
You can order any quantity of a product and we show the sizes we package these products for shipping. For example,
If you wanted a kilo of flour, and you order 1 @ 1k, you would get one bag with 1 kilo of flour. If you ordered 4 @ 250g, you would get 4 packages with 250g each.
This is handy if you want to split an order with a friend or order product for both your home and your cabin.
How can I pay for my order?
You can pay with your credit card, PayPal, email transfer (please refer to the order confirmation #), or on account. An application needs to be completed and approved to charge to an account. If you are in Grand Falls-Windsor and picking up your order you can also pay cash at the counter.
How do you deliver the order to my location?
If you are outside of Grand Falls-Windsor but in Newfoundland, we will deliver by courier, or by Canada Post to mainland locations. If you are in Grand Falls-Windsor, you have the option of picking up your order when it’s ready and saving on the shipping fee.
